HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq:NICE) today announced a new framework for integration with cognitive software vendors, enabling organizations to take their customer self-service channels ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Almost every enterprise leader I've worked with over the past years has asked a version of ...

Automation directly impacts customer experience (CX). Software like Reflexis can automate price checks and cut customer wait times by 80%. Robots like LoweBot can guide customers to the proper aisle ...

Leaders of businesses large and small are asking their teams to start automating their processes and workflows. The question is, where to start? A collection of tools and processes that are the basis ...

Are you grappling with managing your test data in an automation framework? Here’s a fact: effective Test Data Management (TDM) can significantly improve your software testing process. This ...

Global technology and operations innovator Prodapt will be presenting Telebots™, the robotic process automation framework, at TM Forum Live, in Nice, France through 15 - 18 May 2017. Prodapt will ...