In the age of instant communication and social media visibility, negative comments are inevitable whether you re a brand, a business owner, or an individual professional. How you respond to criticism ...

While many healthcare organizations agree patients should be able to voice their concerns, hospitals and health systems have begun looking for ways to mitigate the effect of negative provider reviews ...

At first glance, the idea of not responding to negative news seems counterintuitive. Haven't we told our clients to respond early and often to negative news stories? Didn't, in a previous column, I ...

No matter how robust your brand's customer service is, you can't avoid negative feedback — noise that can block out all the great things your business offers and does. Social media is rife with videos ...

For entrepreneurs, public relations crises can hit at any time. Here’s how to batten down the hatches, prepare for the worst and navigate your business to calmer waters. Strategic content creation and ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...