The customer is king, or so the old saying goes. It's a very popular claim in the CRM sector, which has moved from being the preserve of giants to a free-for-all. The man in charge of Microsoft's CRM ...

The latest version of Microsoft's Dynamics CRM software is available to cloud customers now. On-premises users will have to wait until next month. With the new release, the company has Salesforce.com ...

will target medium-size businesses, or those with revenue ranging from $10 million to $1 billion, with services related to Microsoft Business Solutions CRM (customer relationship management) software.

Microsoft is preparing to launch a new version of its Dynamics CRM (customer relationship management) software that will include improved mobile applications and integrations with Yammer, Skype and ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Remember the Outlook Business Contact Manager? That was Microsoft's ...

The next major release of Dynamics CRM, version 4.0, is due out by June 2007 and will be delivered as a pure on-premise solution, a pure hosted option or some combination of both, depending on ...

If you’ve been waiting to see how Microsoft has improved its CRM application, the wait is over. About two years in the making, Microsoft Dynamics CRM 3.0 adds new marketing features, tighter ...

Starting in December, that group, which had been the only subset of Microsoft partners authorized to sell the higher-end Microsoft CRM Professional Edition, will have to compete with tens of thousands ...

Microsoft is poised to release a major update to its Dynamics CRM and marketing applications in a bid to gain market share against rivals such as Salesforce.com. Dynamics CRM 2015, an update to ...

Despite significant product advances in Customer Relationship Management (CRM) solutions, salespeople face many of the same engagement challenges they’ve had in the past. It’s still difficult to find ...

Microsoft has integrated Twitter functionality into its customer relationship management software. The company announced on Friday that its Dynamics CRM software will have a 'Social Networking ...

MOUNTAIN VIEW, Calif.--Microsoft tossed its hat into the growing customer relationship management ring when it previewed its first CRM product here Thursday. Due for release by the year's end, ...