Most organizations require a trouble ticketing system. Whether it is for streamlining customer support requests, managing maintenance issues or scheduling work, a trouble ticketing system ensures that ...

With osTicket deployed, one of the first things you'll want to do is add Agents. Find out what agents are and how to add them. TechRepublic Get the web's best business technology news, tutorials, ...

A little background: About a year and a half ago I became the Network Administrator for the company I currently work at. We have 1 other guy in the department whose only job is to manage our ERP ...