ServiceNow Inc. today debuted two new cloud services that use artificial intelligence to automate manual work for users.

Whether temporary or part of a more permanent business model, the remote workforce is here. How to navigate the transition. A remote workforce takes more planning and more attention to how to keep ...

Workforce planning becomes even more important during in a recession, when budgets get squeezed ever tighter and difficult decisions need to be made. Jessica Twentyman looks at some of the software ...

Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

Ascend Learning, a healthcare technology company, announced it has acquired Laudio, a healthcare management platform. The companies said Laudio will "enhance Ascend's suite of workforce management ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

The continuous rotation of officers and enlisted personnel is a vital part of maintaining military readiness. However, preserving institutional knowledge of thousands of existing IT systems — as well ...

From the Great Resignation to the Great Rethink and now the Great Reset, companies have seen—and continue to experience—major workforce challenges over the past two years. At the same time, companies ...