KAMPALA, Uganda — A man who says he is "destroyed" after working as a content moderator for Facebook has filed a lawsuit accusing the company of human trafficking Africans to work in an exploitative ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

The lawsuit alleges that Meta and an outsourcing company used by the social network don't provide enough support and mental health care to content moderators. Queenie Wong was a senior writer for CNET ...

Content moderation is defined as “the practice of monitoring user-generated content and approving (or removing) it based on company policy and guidelines.” According to data from the Transparency ...

As images of the incident spread across social media, mental health experts worry about the impact of repeated exposure to violence. Elon Musk privately pressured Reddit CEO Steve Huffman on content ...

The metaverse’s merging of the physical and digital worlds offers exciting new opportunities for brands to forge connections with consumers across a wide range of sectors, including retail, gaming, ...

Content moderation has always been a nightmare for Meta. Its new content-moderation policy is a huge change — and it could be an improvement. Mark Zuckerberg's "apology tour" from the past few years ...

A video livestream will be available on this page starting at 3 p.m. on Wednesday, January 25. Please scroll down to view. On January 25, AEI’s Adam White and Murmuration Labs’s Alex Feerst discussed ...

A former YouTube moderator sued YouTube on Monday, accusing it of failing to protect workers who have to catch and remove violent videos posted to the site. The suit says the plaintiff was required to ...

A group of Facebook content moderators in Kenya is taking the platform’s parent company Meta and two outsourcing companies to court, a tech rights group said Monday. A total of 43 workers for ...

Twitter’s new owner Elon Musk is further gutting the teams that battle misinformation on the social media platform as outsourced moderators learned over the weekend they were out of a job. Twitter and ...