Microsoft Dynamics 365 and the Power Platform has enabled organizations to streamline their operations, reduce costs, and ...

There are a variety of customer relationship management (CRM) platforms that organisations can use to vie for customers’ ...

The Customer Intent and Customer Knowledge Management agents, available for Dynamics 365 Service and Contact Center, will work with customer service operators to assist them during calls.

The Customer Service Hub (CSH) app will no longer be available for all new organizations with Enterprise licenses. The recent release wave introduced an exciting set of new features to help support ...

Microsoft on Monday announced it will make ten agents available in Dynamics 365 for use in sales, customer service, finance, and supply chain operations. The company is also previewing an addition ...

Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This marks the next step in the ...

With the flexibility to work seamlessly with Dynamics 365 and other premier Contact Center as a Service (CCaaS) platforms, Calabrio continues to provide contact centers with the tools they need to ...

Microsoft announced this week new AI autonomous agents and agentic capabilities in Dynamics 365 that accelerate sales and business results, provide competitive advantage and productivity gains and ...

As Microsoft Copilot features continue to roll out across Microsoft Dynamics 365 and Microsoft Power Platform ... leaders about their roadmap for the future of AI, customer service, and operations and ...

Copilot summary control will no longer hide the system status drop down. The new work order grid control will now only evaluate ribbon rules for the selected row instead of for every row rendered all ...