Call any major enterprise’s customer service line and you’re increasingly likely to be met with an uncanny generative ...

Nelson Repenning is a professor at the MIT Sloan School of Management and director of MIT’s Leadership Center. Donald Kieffer is a senior lecturer at MIT ...

Discover how Microsoft's Excel Copilot simplifies data analysis with natural language queries and boosts productivity. Excel’s AI Copilot ...

Take, for example, a customer account handoff. An account manager might spend hours summarizing everything the new manager ...

The most important algorithm of all time influences daily life, from technology to science, in ways few people truly ...

Why some tasks feel like wading through mud while others feel like plain sailing: the brain science of flow, and how to find ...

Human Capital Management lecturer Dr. Laura Dannels writes about what organizations need to do to stay competitive, equitable, and future-ready.

Coordination complexity multiplies with each partner. When an AI system requires inputs from five partners, processes from ...

Learn how to build an AI tool step by step, from data and models to deployment, with tips for success and promotion strategies.