This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

We're sad to say an iconic chicken chain is struggling: KFC. Here's why KFC is struggling, how it's not a secret anymore, and what the brand is doing about it.

Chick-fil-A tops the ACSI report for a record 11th year, scoring highest in fast food customer satisfaction. See how other chains ranked in 2025.

Chick-fil-A tops the ACSI report for a record 11th year, scoring highest in fast food customer satisfaction. See how other chains ranked in 2025.

The study focused on several key points of the drive-through experience, such as customer satisfaction, wait times, and order accuracy.

Customer satisfaction with restaurants has increased overall, though some eateries fared better than others, a recent study shows. Chick-fil-A edged out other fast food chains, taking the top spot ...

The program is designed to collect data from a range of sources, disseminate findings across the company and coordinate teams to solve customer pain points, KFC COO Rob Swain said.

Major U.S. steakhouse chains dominate full-service dining in the latest American Consumer Satisfaction Index (ACSI) Restaurant and Food Delivery Study 2024.