At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

AI chatbots are transforming India’s $283-billion tech sector, replacing call-centre workers and redefining the nation’s role ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...