Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

AI at Microsoft saves $500M in call centers, boosting efficiency and customer satisfaction. Discover how AI is transforming ...

Amazon Web Services (AWS) is set to launch its AI agent marketplace next week, partnering with AI firm Anthropic in a direct ...

C3.ai has carved out a unique position as a pure-play enterprise AI platform company. It doesn't build flashy consumer chatbots. Instead, it helps large organizations deploy AI across real-world ...

Salesforce Inc. (NYSE:CRM) is one of the 11 best debt-free stocks to invest in right now. In a sign of strong traction, the ...

Natterbox, the AI-powered contact center provider, today launches AI Assistants and AI Agents – part of its dynamic AI ...

Althoff said that AI helped Microsoft save over $500 million in its call centres alone last year and led to higher employee ...

This wide-moat stock is a rare bargain in an overpriced sector.

CRN rounds up 10 of the hottest collaboration tools from the industry’s collaboration giants, to the UCaaS and CCaaS ...

Agentic AI is a type of artificial intelligence that can operate independently with minimal or no human supervision. It’s ...

AI is reshaping work and wellbeing. Here’s what the latest studies reveal about AI’s real impact on jobs, health, and the economy.