"AI is not destiny. We must choose wisely. We must design intentionally. And we must keep humans at the centre of this ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

Amazon Web Services (AWS) is set to launch its AI agent marketplace next week, partnering with AI firm Anthropic in a direct ...

C3.ai has carved out a unique position as a pure-play enterprise AI platform company. It doesn't build flashy consumer chatbots. Instead, it helps large organizations deploy AI across real-world ...

Salesforce Inc. (NYSE:CRM) is one of the 11 best debt-free stocks to invest in right now. In a sign of strong traction, the ...

We came across a bullish thesis on Salesforce on Summit Stocks’s Substack. As of 1st July, Salesforce’s share was trading at ...

Althoff said that AI helped Microsoft save over $500 million in its call centres alone last year and led to higher employee ...

This wide-moat stock is a rare bargain in an overpriced sector.

CRN rounds up 10 of the hottest collaboration tools from the industry’s collaboration giants, to the UCaaS and CCaaS ...

AI is reshaping work and wellbeing. Here’s what the latest studies reveal about AI’s real impact on jobs, health, and the economy.

Microsoft (MSFT) saved more than $500M last year in its call center thanks to artificial intelligence tools, according to ...