"AI is not destiny. We must choose wisely. We must design intentionally. And we must keep humans at the centre of this ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Salesforce launched Agentforce on Help in October 2024 to set the standard for world-class, agentic service. This AI-powered assistant supports customers directly on the Salesforce Help site, ...

Like many other AI agents -- an often more capable and autonomous assistant, compared to a chatbot -- Zoom's newly upgraded ...

Marc Benioff says Salesforce’s 9,000 A.I. agents now match humans in output and will transform hiring across industries.

Marc Benioff has made Salesforce 'Customer Zero' in exemplifying the Digital Labor concept. Here's how it's working in ...

We came across a bullish thesis on Salesforce on Summit Stocks’s Substack. As of 1st July, Salesforce’s share was trading at ...

New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...

Natterbox, the AI-powered contact center provider, today launches AI Assistants and AI Agents – part of its dynamic AI ...

Amazon Web Services (AWS) is set to launch its AI agent marketplace next week, partnering with AI firm Anthropic in a direct ...

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