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Salesforce CEO Marc Benioff states AI does up to 50% of the company's workload, reshaping the workforce and business model.

Computing capacity, data interoperability and policy harmonisation are critical pillars of Asean regional collaboration when ...

With this, organisations to improve the use of their CRM platforms, automate business workflows, and implement AI-driven ...

Salesforce, Inc. (NYSE: CRM) is one of the 25 stocks Jim Cramer recently shared insights on. Noting that the stock has been ...

In the aftermath of significant layoffs by Salesforce linked to its deployment of AI tools, the company now says it is ...

Lumen Technologies has poached a Salesforce sales SVP to bolster its attempts to woo large enterprise and hyperscale ...

Salesforce said it is reducing hiring, with 500 customer service staff to be moved into other roles, an adjustment expected to save $50 million.

Amazon Web Services (AWS) is set to launch its AI agent marketplace next week, partnering with AI firm Anthropic in a direct ...

The move aims to fast-track AIonOS’s push into AI-led customer experience (CX) transformation across global markets.

New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...