My frustrations were very high today with United Airlines customer service until Alex ** took charge of the situation and showed me that the customer experience still matters and he proved that today.

From delays to lost luggage, concerns about safety and air traffic control, travel has recently faced some turbulent times. A ...

If flights are cut amid a strong demand for air travel, passengers may face "extra-crowded" airports and "connection-busting ...

CIO Jason Birnbaum explains how years of strategic data investments have positioned United to use gen AI for faster decision-making in both customer communications and internal operations.

Overall, United's three MileagePlus changes won't change the program's core value proposition, but they certainly will sting.

A consumer-focused report from Colorado Public Interest Research Group (CoPIRG) highlights which airlines end up with the ...

United invested in a revolutionary new aircraft design with one giant wing and an extra-wide cabin. It could replace some of ...

United Airlines is investing in a revolutionary ... "Everything around the customer travel experience — how they sit in the plane, board, and deplane, and how [crewmembers] serve them ...

Air Canada and WestJet are showing signs of improving customer satisfaction, yet continue to rank near the bottom of the list ...

See reviews below to learn more or submit your own review. Hawaiian Airlines offers passenger and cargo services throughout the Hawaiian Islands, the United ... to 2 HA customer serv.

The London route offers a unique chance for Uganda Airlines to tap into the lucrative British market, which helps us – if ...

That makes United miles more customer-friendly than some other airline ... you can transfer them to various other airlines or hotels, redeem points at 1.25 cents through the Chase Travel booking ...