Contact Centre Job Losses at Totally - NHS Service Provider. Totally plc, has gone into administration with estimated job ...

Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025 also recognised Calabrio users’ ...

Building a Smarter Contact Centre with AI & Automation. The foundation of any AI transformation lies in understanding ...

Tips on How to Reduce Call Abandon Rates in Your Contact Centre - Scott Doherty, Workforce Management Solutions Consultant at ...

Latest research highlights a contact centre industry set for major transformation acceleration ECCA & CCMA Contact Centre Download ...

French CX Leaders Embrace AI Revolution as Sabio's Disrupt Makes Sold-Out Paris Debut - sabio group contact centre event ...

Route 101 Awarded Contract By Department for Work And Pensions To Transform UK Citizen Services, Powered By NiCE CXone Mpower ...

Webinar: How Conversational Intelligence Turns Conversations into Insight. Puzzel online contact centre webinar 17th June ...

Avaya Triage Week from IPI. Talk to the people who know Avaya inside out accredited Avaya technical contact centre experts.

Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk. contact centre cx customer experience ...

In an era of rising customer expectations and operational costs, traditional contact centre models are falling short. This comprehensive white paper explores how organisations can leverage AI-driven, ...