Some financial institutions are prioritizing internal AI tools to enhance daily operations. For example, Morgan Stanley and Bank of America have trained staff to use AI with human supervision.

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Research from American Banker finds banks are top AI users and plan to stay at the top for the future. But can rising costs ...

Generative AI is also being used for call center optimization, though the company declined to name the tools being used. One “internally developed” Bank of America gen AI platform allows ...

AI is acting as a catalyst for mid-market banks to accelerate cloud adoption and modernize the business. Because of the need ...

But Amazon's e-commerce margins are rising, and it should get a boost from the continued proliferation of AI, Bank of America believes. Consequently, the conglomerate's longer-term outlook is ...

Shares of Bank of America (NYSE: BAC ... Technology: Improved digital offerings and the use of AI and other customer service tools, can boost customer satisfaction and fees that could boost ...

Banks of all sizes must confront the rapid integration of artificial intelligence within their institutions (and everywhere, for that matter). AI tools are already widely used, often without ...

Hari Gopalkrishnan, Bank of America's chief information officer and head of retail, preferred, small business, and wealth technology, said generative AI is a new tool that offers new capabilities, ...