KFC® is cooking up something big. As fierce competition continues in the fried chicken wars, KFC—with 75 years of fried chicken legacy—is entering its comeback era and making KFC impossible to resist.

This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

KFC's sales and customer traffic have been down most quarters since 2023. There have been leadership shake-ups, store closures, and constant customer criticism that the menu is overpriced.

These labor disputes and service complaints have negatively impacted KFC’s reputation and contributed to a decline in customer satisfaction. 8. Multiple Boycotts ...

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

The program is designed to collect data from a range of sources, disseminate findings across the company and coordinate teams to solve customer pain points, KFC COO Rob Swain said.

Customer satisfaction with restaurants has increased overall, though some eateries fared better than others, a recent study shows. Chick-fil-A edged out other fast food chains, taking the top spot ...