Salesforce launched Agentforce on Help in October 2024 to set the standard for world-class, agentic service. This AI-powered assistant supports customers directly on the Salesforce Help site, ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service is ...

Salesforce CRM recently announced that it has entered into a definitive agreement to acquire Airkit.ai, a startup that develops AI-powered customer service applications. However, the company didn ...

Salesforce’s AI customer service bots can then be trained to recognize whenever a customer contacts them about this issue, and direct them to a self-help article that answers their questions ...

Salesforce is growing its Einstein platform with an autonomous AI agent technology that will be used initially to support customer self-service. Skip to main content Events Video Special Issues Jobs ...

Salesforce says its Einstein Service Agent, built on Einstein 1, the company’s AI platform, doesn’t need to be pre-programmed with a map for interacting with customers.

Salesforce is rolling out updates to its Service Cloud customer service platform, which was a $2.9 billion business for the company in fiscal 2018, and accounted for 30% of its overall revenue.

Salesforce Inc. (NYSE:CRM) is one of the 11 best debt-free stocks to invest in right now. In a sign of strong traction, the ...

Like many other AI agents -- an often more capable and autonomous assistant, compared to a chatbot -- Zoom's newly upgraded ...

Salesforce has made its latest push into the AI space with Agentforce — a platform for deploying generative AI in areas such as customer support, service, sales, or marketing. It will be ...

Earlier this year, Salesforce planned to cut over 1,000 employees as it hired for AI-focused roles, particularly in sales. More stories like this are available on bloomberg.com ©2025 Bloomberg L.P.