Storch was incensed. Nothing was resolved. She believed she should not lose out because Verizon’s system is unable to honor ...

Verizon has a problem: it’s losing customers at an incredible rate, and it’s trying to fix its problems in ways that further ...

The Cellcom outage has caused problems for countless customers in the last few weeks, and the company is charging less on ...

Like the other big carriers, Verizon offers a lower-cost prepaid service, Total Wireless. Sure, you save money, but is it ...

Spectrum might be the nation's leading broadband provider in terms of download speed, video experience and reliability, at ...

The company's Personal Shopper tool is slipping in extra add-ons and reps say they are struggling to stop it.

Verizon will continue leaning into customer experience as one of its major differentiators as it looks to improve customer retention, which fell in first quarter 2025 after it increased prices ...

Verizon: Coverage and data speeds Visible vs. Verizon: Customer support Visible vs. Verizon: Which should you sign up for? Related stories More from Tech Most popular ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

Verizon has announced a three-year price lock guarantee on myPlan and myHome, a free phone with any myPlan trade-in, and a complimentary home router. Verizon mobile network Verizon, as part of the ...

A vulnerability in Verizon's Call Filter feature allowed customers to access the incoming call logs for another Verizon Wireless number through an unsecured API request. The flaw was discovered by ...

This is an outrageous way to treat a customer—and I want others to be warned. Verizon Fios sent me a link to pay my last bill and then literally made it impossible to make the payment through ...