Retailers are adding VIP lounges, coffee bars and lawns to locations to get shoppers to stay longer.

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

We want as much resources and capability internally as possible,” says Kevin Casey, managing director of Pathstone. “That’s ...

Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

While shifts in consumer shopping behavior and lower demand can cause stores to close, corporations often choose to shutter ...

Walgreens Boots Alliance announced in October 2024 its plans to close approximately 1,200 stores across the United States as ...

One of us, Patrick, witnessed this firsthand in 2003 while working as a pharmacy technician at Walgreens in a midsize West ...

As Walgreens goes private in a $10 billion buyout, experts weigh what private equity ownership could mean for pharmacy care.

Axios Visuals With thousands of their brick-and-mortar stores closing and online vendors proliferating, big pharmacy chains like CVS and Walgreens are seeing their reputations slide, according to the ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...

Gill said it's also best to stick to one pharmacy for multiple medications for better customer service and a safer experience. Walgreens said in a statement, "It is never an easy decision to close ...

With more than 30 years of experience, McLean's recent notable ... and CMO in which he oversaw the launch of the "My Walgreens" customer engagement and loyalty platform. Prior, he was with TD ...