Data analytics is helping retailers understand their customers more deeply, act in real time and create shopping experiences ...

Of those, more than half said they were extremely or very upset by the experience, and a third reported feeling anxious, betrayed, or sad about it, according to the 2017 Customer Rage Study ...

Putting storytelling at the heart of your culture will build trust and keep your audience eager to hear from you again.

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

We want as much resources and capability internally as possible,” says Kevin Casey, managing director of Pathstone. “That’s ...

Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

While shifts in consumer shopping behavior and lower demand can cause stores to close, corporations often choose to shutter ...

Walgreens Boots Alliance announced in October 2024 its plans to close approximately 1,200 stores across the United States as ...

One of us, Patrick, witnessed this firsthand in 2003 while working as a pharmacy technician at Walgreens in a midsize West ...

As Walgreens goes private in a $10 billion buyout, experts weigh what private equity ownership could mean for pharmacy care.

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...