The exposed data, stored on a popular cloud service providers’ bucket, contains nearly three million files, primarily ...

With time and experience in the service industry, spotting a bad tipper can become an innate skill for some. One Texas ...

From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

Select Home Warranty has the most inexpensive roof warranty available, with free roof leak coverage for all three plan ...

"As you are a Pay As You Go customer, you’re able to leave your service at any time with no Early Termination Charges. In ...

The customer is not always right. And some of them are more expensive than they’re worth. Here's how to make sure they don't ...

Senior executives from leading industry vendors including Adobe, Creatio, Microsoft, Oracle, Pegasystems, PROS, Salesforce, SAP, ServiceNow, SugarCRM, UserTesting, Verint, Zoho and Zoom give their ...

Customers want to know their technology providers are standing by to help them. They want a trusted advisor—not a vendor who ...

This column is part of The First 90 Days, a series about how to make 2025 a year of breakout growth for your business. ​“Familiarity breeds contempt” does ...

People have lost their life savings to bank fraud scams. One Virginia woman had a whopping $700,000 wired out of her Wells ...

AI, particularly generative AI (GenAI), will continue to reshape marketing strategies in 2025. This isn’t just about ...

A Tesco store was evacuated following a fire in the branch's customer toilets. The Tesco Extra on Mill Street in Bedworth, ...