LAS VEGAS--Customer experience is accelerating, and standing still is not an option, Barry Cooper, NiCE's president of the CX Division, told the audience during his keynote address on the second day ...

Agentforce can save time by taking actions in your org but requires careful security considerations, including user-defined guardrails and toxicity detection to prevent costly errors.

Zoho has launched Zia Hubs, a solution within Zoho WorkDrive that exposes new forms of unstructured business data to the company's applications and artificial intelligence services.

Stravito has introduced Newsletters, a feature that helps teams turn research into email-ready stories, without leaving the platform.