Help Prime Video Support Get help using and troubleshooting common issues with Prime Video.

Visit the Amazon Prime Video help site to troubleshoot common issues, including how to install the Prime Video app, download content from Prime Video, manage your account and …

Find answers to thousands of questions from other Prime Video users in the Amazon Community. You can also browse, search, and ask questions about Prime Video here.

Sep 12, 2024 · When Prime Video isn't working, it's usually due to connectivity issues, problems with your device or network, or Amazon's servers. Try these fixes to get it working again.

Jan 25, 2025 · If you need help with Amazon Prime Video, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message …

Visit the Amazon Customer Service site to find answers to common problems, use online chat, or call customer service phone number at 1-888-280-4331 for support.

Nov 6, 2025 · We’ll help you use your Prime Video subscription to download TV shows and movies for offline viewing.

Sep 22, 2020 · Amazon now uses either Chat or a service where they will call you: Amazon.com - Use our Call Me service. Helpful ?

You may encounter an error message while using the Prime Video app if you’re experiencing issues with your Internet connection. Try the following steps if you’re having problems:

Prime Video is Amazon's streaming service for movies and original content. Learn how to use it, how to troubleshoot errors, and where to find your favorite shows.