How M&S has developed a customer experience that cross channels
Mar 9, 2022 · Loyalty, he said, is at the heart of multichannel services. In its latest update, M&S said that its Sparks digital-first loyalty scheme had more than 14m members in January 2022, …
JD Sports: “Everything we do revolves around our customer”
Dec 21, 2023 · In its latest full-year, to January 29 2022, the group reported record pre-tax profits of £654.7m (+102% year-on-year) on turnover of £8.6bn (+38.8%). Understanding how JD …
Tesco shows how it adapted as shoppers moved online fast during …
Tesco today showed how it shifted its UK business online fast during the Covid-19 lockdown as demand for home delivery soared. Ecommerce grew from 9% of total UK sales to 16% over …
70% of Argos sales start online, new company spotlight highlights
Jun 7, 2024 · The first RetailX UK 360° report 2024 looks at how general merchandise retailer Argos, which was founded in 1973 as a catalogue company, was an early ecommerce adopter …
Tesco shows how far customers have moved online since Covid-19 …
Jun 17, 2022 · The UK’s largest supermarket shows in today’s first quarter figures that its online business is more than 50% larger than its pre-pandemic size, even after a 14.5% drop in sales …
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Oct 21, 2024 · InternetRetailing hosts research and analysis covering all aspects of retail, ecommerce and the final mile. Powered by our research arm RetailX, our reports examine …
Morrisons’ online sales triple as the supermarket diversifies its ...
Mar 11, 2021 · Morrisons today reports that its online sales tripled over its latest financial year, as it turned to a variety of digital ways to deliver groceries during Covid-19 lockdowns and …
Tesco sets out improvements to customer experience as it unveils …
Tesco today set out what it was doing to improve its customers’ experience across sales channels, as it reported a rise in sales but a 28% drop in pre-tax profits.
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Tesco sees return to online growth and reports strong autumn and ...
Jan 12, 2023 · Tesco says its UK online sales returned to growth over the autumn and in the run up to Christmas. The supermarket reports in a trading update today that about 13% of its sales …