What is ITSM? A guide to IT service management | Atlassian
IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is …
ITIL in Modern ITSM: A Complete Guide | Atlassian
Unlock ITSM success with ITIL. Explore its evolution, guiding principles, and how ITIL enhances ITSM. Enhance agility, flexibility, and collaboration today
ITSM이란? IT 서비스 관리를 위한 가이드 | Atlassian
it 서비스 관리(itsm)는 서비스의 설계, 계획 및 제공을 관리하는 데 사용하는 일련의 프로세스입니다. 프로세스, 이점 및 방법을 살펴보세요.
Revolutionize IT Support with Jira Service Management - Atlassian
“We needed to move towards a more customer-centric approach on ITSM. Jira Service Management helped us meet our target while saving time and money.” JOSE LUIS LIZÁRRAGA CASTRO, IT SUPPORT ENGINEER, ENGIE MEXICO
ITSM: What does success look like? | Success Central - Atlassian
ITSM: Fundamental to success. Learn what it takes to be successful while getting the most from Atlassian's unified ITSM platform
What is IT change management? Definition, benefits and types
When some of us think of change management, our definition involves every aspect of change—from technology, people, and process to the impact on customers and systems. To provide clarity within the context of ITSM, ITIL 4 has drawn a distinction between IT change management and organizational change management practices.
IT management: Functions and best practices - Atlassian
ITSM is how IT teams manage the end-to-end delivery of IT services – including selecting and managing ITSM software features and hardware. It includes an established set of processes to manage the design, plan, and delivery of the services across the business.
The complete guide to Enterprise Service Management (ESM)
ITSM is how IT teams manage the end-to-end delivery of IT services to customers. One example of ESM is building a service desk that could be used by all teams across the organization. ESM builds on IT workflows so they can better manage service demand and delivery with a service management tool.
Explore IT service management - Atlassian
An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.
서비스 데스크, 지원 센터, ITSM 간의 차이점은? | Atlassian
서비스 데스크는 itsm 모범 사례 프레임워크 itil(이전의 it 인프라 라이브러리)에서 탄생한 지원 센터가 발전한 것으로, “서비스형 it 관리”라는 기본 개념을 기반으로 합니다.