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ServiceNow: Sync work notes between RITM and Catalog Task | synchronise parent and child tasks
How do we sync comments added at the RITM down to associated Catalog tasks? In this video we create 2 business rules (on sc_req_item and sc_task tables, NOT Flow designer for once :)) to synchronise work notes between RITM and Catalogue tasks. We can apply this logic to other situations where have parent and child tasks e.g. Incident and ...
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